1. Overview

Flowfiy operates on a subscription-based model. This policy explains how cancellations work, when refunds are issued, and what happens to your data after you cancel. We aim to be straightforward — no hidden conditions.

2. Free tier

The Free tier includes 100 lead generations per month at no cost. No payment information is required and no charges are ever made on a Free account. There is nothing to cancel or refund on the Free tier.

3. How to cancel

You can cancel your paid subscription at any time — no calls, no emails required:

Log in to your Flowfiy account
Go to Settings → Billing
Click Cancel subscription
Confirm cancellation

Your subscription will remain active until the end of your current paid billing period. After that, your account reverts to the Free tier automatically.

4. Monthly plans

Monthly subscriptions are billed in advance at the start of each billing cycle. Cancellations take effect at the end of the current period.

We do not issue prorated refunds for unused days on monthly plans. If you cancel mid-month, you retain full access until your billing date and no refund is issued for the remaining days.

5. Annual plans

If you are on an annual plan and request a cancellation within 7 days of your most recent annual charge, you are eligible for a full refund of that charge. Requests must be submitted to support@flowfiy.com with your account email and reason.

After the 7-day window, annual plans follow the same no-prorated-refund policy as monthly plans. Your access continues until the annual period ends.

6. Exceptions — when we do issue refunds

We will issue a refund outside of the standard policy in the following situations:

Duplicate charge: You were charged more than once for the same period due to a payment processing error
Extended service outage: Flowfiy experienced a verified outage of more than 72 consecutive hours affecting your account
Unauthorized charge: A charge was made after you cancelled and we can confirm the cancellation was processed before the charge date

To request an exception-based refund, email support@flowfiy.com within 14 days of the charge. Include your account email, the charge date, and a brief description of the issue. We respond within 2 business days.

7. Plan downgrades

You can downgrade your plan at any time from Settings → Billing. The downgrade takes effect at the start of your next billing cycle. There is no refund for the difference in price for the current period.

8. Account termination by Flowfiy

If we terminate your account for a violation of our Terms of Service, no refund will be issued. If we terminate your account for any other reason (e.g., business closure), we will issue a prorated refund for the unused portion of your current billing period.

9. What happens to your data after cancellation

When your account downgrades to Free or is fully closed:

Your lead lists, outreach copy, and campaign data remain accessible on the Free tier (subject to Free tier limits)
Your connected API credentials (Apollo, Apify, Gmail) are retained but can be removed at any time from Settings → Integrations
If you request full account deletion, all your data is permanently deleted within 30 days

10. Generation credits

Lead generation credits are consumed when a pipeline job completes successfully. Credits are non-refundable once consumed, including jobs that produced fewer qualified leads than expected — AI research quality is not a basis for a refund.

If a job fails due to a confirmed Flowfiy platform error (not a third-party API error), the credits consumed by that job will be restored to your account.

11. Contact for refund requests

For all refund requests or billing questions, email support@flowfiy.com. Please include your registered email address and the charge date. We aim to respond within 2 business days.

Refund & Cancellation Policy