Refund & Cancellation Policy

1. Overview

Flowfiy operates on a subscription-based model. This policy explains how cancellations work, when refunds are issued, and what happens to your data after you cancel. We aim to be straightforward — no hidden conditions.

2. Subscription and credits

Flowfiy is subscription-based — $50/month for 400 credits — with a limited free trial for new accounts. Credits are a prepaid in-app unit (1 credit = ₹10 in value) that meters lead generation; they are an advance payment for future services and are non-refundable except as set out below. A search reserves an estimated number of credits and is charged only the actual cost when it finishes, never above the estimate you approve.

3. How to cancel

You can cancel your paid subscription at any time — no calls, no emails required:

1. Log in to your Flowfiy account
2. Go to Settings → Billing
3. Click Cancel subscription
4. Confirm cancellation

Your subscription will remain active until the end of your current paid billing period. After that, your account becomes inactive and lead generation pauses until you resubscribe. Your existing data is retained per our Privacy Policy.

4. Monthly plans

Monthly subscriptions are billed in advance at the start of each billing cycle. Cancellations take effect at the end of the current period.

We do not issue prorated refunds for unused days on monthly plans. If you cancel mid-month, you retain full access until your billing date and no refund is issued for the remaining days.

5. Annual plans

If you are on an annual plan and request a cancellation within 7 days of your most recent annual charge, you are eligible for a full refund of that charge. Requests must be submitted to support@flowfiy.com with your account email and reason.

After the 7-day window, annual plans follow the same no-prorated-refund policy as monthly plans. Your access continues until the annual period ends.

6. Exceptions — when we do issue refunds

We will issue a refund outside of the standard policy in the following situations:

• Duplicate charge: You were charged more than once for the same period due to a payment processing error
• Extended service outage: Flowfiy experienced a verified outage of more than 72 consecutive hours affecting your account
• Unauthorized charge: A charge was made after you cancelled and we can confirm the cancellation was processed before the charge date

To request an exception-based refund, email support@flowfiy.com within 14 days of the charge. Include your account email, the charge date, and a brief description of the issue. We respond within 2 business days.

7. Plan downgrades

You can downgrade your plan at any time from Settings → Billing. The downgrade takes effect at the start of your next billing cycle. There is no refund for the difference in price for the current period.

8. Account termination by Flowfiy

If we terminate your account for a violation of our Terms of Service, no refund will be issued. If we terminate your account for any other reason (e.g., business closure), we will issue a prorated refund for the unused portion of your current billing period.

9. What happens to your data after cancellation

When your subscription ends or your account is fully closed:

• Your lead lists, outreach copy, and campaign data are retained while your account exists, so they are available again if you resubscribe
• Your connected Gmail account is retained but can be disconnected at any time from Settings → Integrations
• If you request full account deletion, all your data is permanently deleted within 30 days

10. Credits — consumption, expiry and refunds

Credits are charged when a search completes, based on the actual qualified leads delivered. Once consumed, credits are non-refundable — including searches that produced fewer qualified leads than the estimate suggested, since AI research quality is not a basis for a refund. A search that returns no qualified leads is never charged, and any reserved credits are released back to your balance automatically.

Plan credits roll over once into the next billing cycle and then expire 60 days after they were issued. Purchased top-up credits follow the same 60-day expiry. Expired credits are not refundable or reinstatable.

If a search fails due to a confirmed Flowfiy platform error (not a third-party provider outage), any credits it consumed will be restored to your account.

11. Contact for refund requests

For all refund requests or billing questions, email support@flowfiy.com. Please include your registered email address and the charge date. We aim to respond within 2 business days.